Contact information

Contact Information

In compliance with applicable e-commerce disclosure requirements under US FTC regulations and EU Regulation (EU) 2016/679 (GDPR).

1. Business Information

  • Owner: Kristen Avery Espinoza
  • Brand name: Terrane
  • Website: terrane-bags.com
  • Customer support email: contact@terrane-bags.com
  • Business address: 4709 Broughton Dr, Corpus Christi TX 78415, United States

2. Customer Support

Whether you have a question about your order, a bag, a return, or anything else — our team is ready to help.

Email (preferred channel):
contact@terrane-bags.com
We respond to all inquiries within a maximum of 2 business days.

Contact form:
Available at terrane-bags.com. Please include your full name, email address, order number (if applicable), and a clear description of your inquiry.

Terrane does not currently offer phone support.

3. Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (US Central Time)
  • Weekends and public holidays: closed — messages received will be answered the next business day

4. Formal Complaints

To submit a formal complaint, email contact@terrane-bags.com with the subject line "Formal Complaint". Include a description of the issue, your order number, and the resolution you are requesting.

Terrane will acknowledge receipt within 2 business days and provide a resolution within a maximum of 30 calendar days.

If your complaint is not resolved to your satisfaction, you may escalate to:

  • US customers: Federal Trade Commission (FTC) at www.ftc.gov, or your applicable state consumer protection agency.
  • EU customers: Your national consumer protection authority, or the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

5. Data Protection Requests (EU Customers / GDPR)

To exercise your rights under the GDPR (access, rectification, erasure, objection, restriction, or portability of personal data), please contact us:

  • Email: contact@terrane-bags.com
  • Subject line: "GDPR Rights Request"
  • Include: your full name, the specific right you wish to exercise, and a copy of your identity document

We will respond within one month, extendable in exceptional circumstances as permitted by Article 12 of the GDPR.